top of page

Privacy Notice (POPIA)

Effective date: 26 October 2026

1. Who we are

Goldsmiths Knysna CC (“Goldsmiths Knysna”, “we”, “us”) is the responsible party for personal information processed through goldsmiths.co.za and through related enquiries, quotations, consultations, bookings, purchases, member accounts, chat and marketing.

Address: TH18, Thesen Island, Long Street, Knysna, 6571, South Africa
Privacy enquiries: info@goldsmiths.co.za
Telephone: +27 44 382 5026

2. Personal information we collect

Depending on how you interact with us, we may collect:

  • identity and contact details, including your name, email address, telephone number and delivery or billing address;

  • account, login and preference information;

  • enquiry, quotation, consultation, booking, order, delivery and transaction information;

  • jewellery design, repair or remodelling requirements, measurements, messages and any images or files you choose to provide;

  • communications through our forms, email, telephone or chat;

  • marketing preferences and records of consent or objection; and

  • technical information such as IP address, browser and device type, pages viewed, actions, timestamps, approximate location and cookie identifiers.

Payments are processed by payment service providers. We do not intend to store complete payment-card details on our own systems.

3. Why we use personal information

We process personal information to:

  • respond to enquiries and provide quotations, consultations, jewellery design, manufacturing, remodelling, repair, sales, delivery and support;

  • take steps at your request before entering into a contract and to perform a contract with you;

  • manage bookings, accounts, orders and payments and help prevent fraud;

  • operate, secure, diagnose and improve our website and services;

  • meet legal, tax, accounting and regulatory obligations; and

  • send direct marketing only where you have consented or where POPIA permits communication with an existing customer, always with an opt-out.

4. Voluntary and required information

Providing personal information is generally voluntary. Fields marked as required, and information reasonably needed for an enquiry, quotation, booking, order, payment or delivery, are required for us to provide that service. If you do not provide it, we may be unable to respond, quote, book, contract with you or fulfil an order. Some records must be collected or retained by law.

5. Cookies and similar technologies

Essential cookies support the operation and security of the website. Analytics, functional and advertising technologies are used only after a visitor makes a choice through our cookie banner where consent is required. You can deny non-essential technologies or change your choice through the site’s privacy settings. Browser settings may also block cookies, but this can affect website functions.

6. Who may receive your information

We do not sell personal information. We may share only what is reasonably necessary with:

  • Wix.com Ltd, its affiliates and authorised service providers that support hosting, forms, customer management, stores, bookings, chat, analytics and security;

  • payment processors, banks, couriers and delivery providers;

  • professional advisers, accountants and information-technology providers; and

  • regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law.

Service providers process information under appropriate duties of confidentiality and data protection.

7. International transfers

Wix and some service providers may process information outside South Africa, including in Israel, the United States, Ireland and other locations where their providers operate. We make international transfers only where permitted by section 72 of POPIA, including through adequate protection, binding agreements or contractual safeguards, consent, or where a transfer is necessary for a contract.

8. How long we keep information

We keep personal information only for as long as needed for the purposes described above, our contractual and warranty obligations, dispute resolution, security, and applicable tax, accounting or other legal requirements. We then delete, destroy or de-identify it unless continued retention is required or permitted by law. Marketing information is used until you opt out or withdraw consent; we may retain a record of your choice for compliance.

9. Security and data incidents

We use reasonable technical and organisational safeguards appropriate to the information and risks involved, including access controls, secure connections and the security controls provided by our platform and service providers. No system is completely secure. If a security compromise occurs, we will investigate and notify the Information Regulator and affected persons where POPIA requires it.

10. Your rights

Subject to POPIA and other applicable law, you may:

  • ask whether we hold your personal information and request access to it;

  • ask us to correct, update, delete or destroy information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained;

  • object to particular processing on reasonable grounds;

  • withdraw consent where processing relies on consent;

  • opt out of direct marketing at any time, without charge; and

  • lodge a complaint with the Information Regulator.

To exercise a right, email info@goldsmiths.co.za. We may need to verify your identity. Some requests are subject to lawful exceptions, including records we must retain.

11. Direct marketing

We send electronic marketing only with consent or as otherwise permitted by POPIA for existing customers. Marketing communications identify the sender and provide a free, uncomplicated way to unsubscribe. You can also opt out by emailing us.

12. Children and special personal information

Our website is not directed to children. We do not knowingly collect personal information from children, or special personal information, unless collection is necessary and lawfully authorised. Please contact us if you believe such information was provided without proper authority.

13. Third-party services and links

Our website may link to or use independent third-party services. Those organisations are responsible for their own privacy practices. Please review their privacy notices before providing information to them.

14. Complaints to the Information Regulator

You may contact the Information Regulator (South Africa):

Email: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200 or 0800 017 160
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Website: inforegulator.org.za

15. Updates to this notice

We may update this notice when our practices, services or legal obligations change. The latest version will appear on this page with its effective date. Where appropriate, we will also notify you of material changes.

bottom of page