Privacy & POPIA
Your information, handled with care.
About this notice
This notice explains personal information processing for Goldsmiths Knysna enquiries and jewellery services under South Africa’s Protection of Personal Information Act (POPIA). Updated 1 November 2026.
Who to contact
Contact Goldsmiths Knysna at TH18, Thesen Harbour Town, Long Street, Knysna, South Africa. Email info@goldsmiths.co.za, call 044 382 5026, or WhatsApp 044 382 5026. Address privacy requests to the Information Officer through these contacts.
Information we collect
Enquiries may include your name, email, WhatsApp number, message, design preferences, budget, ring size and travel dates. Commission records may include approvals, invoices, delivery details and photographs you provide. Technical service providers may process IP addresses, device details and security logs. Do not submit identity documents, bank card details or sensitive personal information through this form.
Why we use it
We use relevant information to answer enquiries, arrange consultations, prepare quotations, fulfil agreed work, communicate about orders, keep required business records, prevent abuse and handle complaints. Depending on the purpose, processing relies on steps towards a contract, performance of a contract, legal obligations, legitimate interests balanced against your rights, or specific consent.
Your choice of contact channel
The WhatsApp form prepares a message for the number you select. You must send it in WhatsApp; it is not automatically sent to either or both numbers. Email draft mode opens your email app. Form details are not saved in browser storage. If live email submission is enabled, the website sends your enquiry through its delivery provider after security verification. Providing enquiry details is voluntary, but we need enough information to respond.
Sharing and international processing
Information may be handled by authorised staff and providers needed for hosting, email, spam prevention, messaging, professional advice or agreed delivery. The proposed live email service uses Cloudflare Turnstile and Resend; WhatsApp is operated by Meta. Google Maps opens only when you request directions. Providers may process data outside South Africa. Applicable POPIA section 72 safeguards must be in place for international transfers, and operators must have appropriate confidentiality and security obligations. We do not sell enquiry details.
Retention and security
Records should be kept only as long as required for their purpose, applicable accounting or legal duties, and the handling of claims, then securely deleted or de-identified. Access should be limited to authorised people with reasonable technical and organisational safeguards. No online channel is completely risk-free. Where required by POPIA, security compromises must be notified to the Information Regulator and affected people as soon as reasonably possible.
Cookies and marketing
This website includes no advertising or analytics trackers. Security services may process technical information when live email enquiries are enabled. External services apply their own privacy terms when opened. An enquiry is not consent to marketing. Electronic marketing requires a lawful basis under POPIA section 69 and an easy way to opt out. Optional tracking must be assessed and appropriate choices offered before it is introduced.
Your rights
You may ask whether we hold your information, request access, correction or deletion, object to processing where applicable, and withdraw consent for future consent-based processing. Legal retention duties may limit deletion. We may reasonably verify your identity and explain any lawful refusal or permitted fee. Email info@goldsmiths.co.za with “Privacy request” and describe your request; avoid attaching identification until a suitable verification method is arranged. PAIA access requests follow the applicable statutory process.
Children and photographs
A parent or guardian should make enquiries for a child. Special personal information and information about children require the additional protections in POPIA. Customer photographs and stories require separate permission before promotional publication; agreeing to a commission does not grant publicity permission.
Complaints and updates
Raise concerns with Goldsmiths through the contacts above. You may also complain directly to the Information Regulator at inforegulator.org.za/complaints/ or its eServices portal; general enquiries: enquiries@inforegulator.org.za, 010 023 5200. This notice may be updated when practices change. A material new purpose requires appropriate notice and a lawful basis.
Development status
This Astro site is a development version. Before launch, confirm the responsible party’s registered legal name and registration details, designated Information Officer, actual providers, retention schedule, operator agreements, transfer safeguards and PAIA information. This notice does not certify that operational compliance steps have been completed.